Terms & conditions
Blackfords LLP is a limited liability partnership registered in England & Wales under number OC325398. Its registered office is at Hill House, 1 Mint Walk, Croydon, CR0 1EA.
The word “partner”, used in relation to the LLP, refers to a member of the LLP or any employee of, or consultant to, the LLP who is a lawyer with equivalent standing and qualifications. A list of the members of the LLP, and of those non-members who are designated as partners, is available from our registered office address. All partners are solicitors, qualified to practise in England and Wales.
It should not be construed as indicating that the members of Blackfords LLP are carrying on business in partnership for the purposes of the Partnership Act 1890.
Regulation of Legal Services
Blackfords LLP is a member of The Law Society of England and Wales. The Solicitors Regulation Authority is the independent regulatory arm of The Law Society. The Legal Complaints Service is the independent complaints handling arm of The Law Society. Blackfords LLP is recognised as a professional body by, and regulated by, the Solicitors Regulation Authority. Blackfords LLP, its partners and employees are governed by professional rules set down by the Solicitors Regulation Authority, these can be examined at www.sra.org.uk
Blackfords LLP is registered with HM Revenue & Customs for Value Added Tax under number 900 4182 70
Our Complaints Procedure
It is important to us that we provide services of the highest quality to all of our clients. We aim to ensure that any complaints that clients may have are identified and dealt with in accordance with this procedure.
Making a Complaint
You can register your complaint in writing by letter or email, with the person dealing with your matter, the Head of Department or the Managing Partner, Trevor Francis, who is responsible for ensuring that complaints are handled effectively and in accordance with this procedure.
Investigating your Complaint
- We will acknowledge your complaint within seven days.
- We will conduct a full investigation and an independent review of your matter.
- We aim to respond in full within 28 days. However, if your complaint is of a more complex nature we will require more time but we will let you know when you will receive a full response.
- We will reply to you, usually in writing to tell you our views on your complaint and how we propose to resolve it, hopefully to your satisfaction.
- If you are dissatisfied with the outcome, or the way your complaint has been handled, you may write to the Managing Partner who will make such further investigations as are necessary.
- The Managing Partner will inform you of the conclusions and any alternative proposals to resolve your complaint, usually within 28 days of this being referred to him. Under no circumstances will the above investigation take longer than 8 weeks.
- You may take your complaint to the Legal Ombudsman within 6 months of the expiry of the 8 week period or our definitive response in the meantime.
The Legal Ombudsman is an independent organisation established by the Legal Services Act 2007, it is ultimately responsible to Parliament. The Legal Ombudsman deals with complaints about the legal profession. You must make any complaint to the Legal Ombudsman within a certain period of time of the act or omission in the work which gave cause to the complaint arising. In short, if you are unhappy with our final response to your complaint you have up to six months to take your complaint to the Legal Ombudsman. here are also two additional relevant time limits; The Legal Ombudsman will accept complaints up to six years from the date of act/omission, or three years from when you should have known about the complaint.
The Legal Ombudsman may:
- Investigate the quality of professional service supplied by a solicitor to a client.
- Investigate allegations that a solicitor has breached rules of professional conduct.
- Express a view on whether a solicitor’s charges are fair and responsible.
- Ensure that we have handled a complaint correctly.
The Legal Ombudsman will not:
- Determine whether a solicitor has been negligent.
- Give legal advice or tell a solicitor how to handle a case.
- Review the outcome of a court case.
- Review a decision of the Legal Aid Agency (the body that regulates the provision of legal aid).
Before it will consider a complaint the Legal Ombudsman generally requires that the firm’s internal Complaints Procedure has been exhausted. If it is necessary to involve the Legal Ombudsman it may take up to six months from the end of the firm’s procedure; this can be checked at www.legalombudsman.org.uk. If the Legal Ombudsman is satisfied that the firm’s proposals for resolving a complaint are reasonable, it may decline to investigate further.
The Legal Ombudsman’s address is:
Confidentiality and Security
The firm acknowledges that the information you provide may be confidential. The firm will maintain the confidentiality of and protect your information in accordance with the firm’s normal procedures and all applicable laws.
Privacy & Data Protection
We are registered with the Information Commissioner under registration number Z6864991. Our full Privacy Statement can be found here.
Equality & Diversity Policy
Blackfords LLP is committed to promoting equality and diversity in all dealings with clients, third parties and employees. Please contact us if you would like a copy of our equality and diversity policy.
Professional Indemnity Insurance
Blackfords LLP has Professional Indemnity Insurance within England & Wales as required by the Solicitors Regulation Authority of England and Wales. Our current insurers are:
International Insurance Company of Hanover Ltd
c/o Bond Dickinson
3 Temple Quay
Bristol BS1 6DZ
This website contains general information and, although Blackfords LLP endeavours to ensure that the content is accurate and up-to-date, no representation or warranty, express or implied, is made as to its accuracy or completeness and therefore the information on this website should not be relied upon.
Users should always seek appropriate legal advice from a suitably qualified lawyer before taking, or refraining from taking, any action. The contents of this website should not be construed as legal or other professional advice and Blackfords LLP disclaims liability for any loss, howsoever caused, arising directly or indirectly from reliance on the information on this website.
This legal notice and all issues regarding this website shall be governed by English law. Unless we elect otherwise, any dispute relating to this notice or this website shall be subject to the exclusive jurisdiction of the English courts.