Blackfords LLP

Terms & conditions

Legal Status

Blackfords LLP is a limited liability partnership registered in England & Wales under number OC325398. Its registered office is at Hill House, 1 Mint Walk, Croydon, CR0 1EA.

The word “partner”, used in relation to the LLP, refers to a member of the LLP or any employee of, or consultant to, the LLP who is a lawyer with equivalent standing and qualifications. A list of the members of the LLP, and of those non-members who are designated as partners, is available from our registered office address. All partners are solicitors, qualified to practise in England and Wales.

It should not be construed as indicating that the members of Blackfords LLP are carrying on business in partnership for the purposes of the Partnership Act 1890.

Regulation of Legal Services

Blackfords LLP is a member of The Law Society of England and Wales. The Solicitors Regulation Authority is the independent regulatory arm of The Law Society. The Legal Complaints Service is the independent complaints handling arm of The Law Society. Blackfords LLP is recognised as a professional body by, and regulated by, the Solicitors Regulation Authority. Blackfords LLP, its partners and employees are governed by professional rules set down by the Solicitors Regulation Authority, these can be examined at

VAT Registration

Blackfords LLP is registered with HM Revenue & Customs for Value Added Tax under number 900 4182 70

Our Complaints Procedure

Our commitment

We are committed to providing a high-quality legal service to all our clients. When something goes wrong, we need our clients to tell us about it. This will help improve our standards. Whenever possible, please raise any initial client care problems with the person acting on your case to give them the opportunity of resolving matters with you. Often, matters can be quickly resolved in this way.

If you are unhappy about any aspect of the service you have received, or about the bill, please contact the relevant Head of Department or the Client Care Partner, Diana Payne who is based at our Croydon office at Hill House, 1 Mint Walk, Croydon CR0 1EA, telephone 020 8686 6232 or email

What will happen next?

  1. We will acknowledge your complaint within seven days.
  2. We will conduct a full investigation and an independent review of your matter.
  3. We aim to respond in full within 28 days. However, if your complaint is of a more complex nature, we will require more time, but we will let you know when you will receive a full response.
  4. We will reply to you, usually in writing to tell you our views on your complaint and how we propose to resolve it, hopefully to your satisfaction.
  5. If you are dissatisfied with the outcome, or the way your complaint has been handled, you may write to Diana Payne who will make such further investigations as are necessary.
  6. We will inform you of the conclusions and any alternative proposals to resolve your complaint, usually within 28 days of this being referred to him. Under no circumstances will the above investigation take longer than 8 weeks.
  7. If you are still not satisfied with our handling of your complaint you can ask the Legal Ombudsman to consider the complaint. We would hope that this does not become necessary and that we can resolve matters between ourselves. Contact details are as follows:

PO Box 6806

Tel: 0300 555 0333

The Legal Ombudsman may:

  • Investigate the quality of professional service supplied by a solicitor to a client.
  • Investigate allegations that a solicitor has breached rules of professional conduct.
  • Express a view on whether a solicitor’s charges are fair and responsible.
  • Ensure that we have handled a complaint correctly.

The Legal Ombudsman will not:

  • Determine whether a solicitor has been negligent.
  • Give legal advice or tell a solicitor how to handle a case.
  • Review the outcome of a court case.
  • Review a decision of the Legal Aid Agency (the body that regulates the provision of legal aid).

If we have to change any of the above timescales, we will let you know and explain why.

Complaints about your bill

The above complaints procedure also applies to complaints arising concerning our bill. There may also be a right to object to the bill by applying to the court for an assessment of the bill under Part III of the Solicitors Act 1974; and that if all, or part, of a bill remains unpaid, the Practice may be entitled to charge interest.

Raising concerns with our regulator

The Solicitors Regulation Authority (SRA) can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. You can find information about raising your concerns with the SRA at in the ‘For the public’ section.

It is important to us that we provide services of the highest quality to all of our clients. We aim to ensure that any complaints that clients may have are identified and dealt with in accordance with this procedure.

Confidentiality and Security

The firm acknowledges that the information you provide may be confidential. The firm will maintain the confidentiality of and protect your information in accordance with the firm’s normal procedures and all applicable laws.

Privacy & Data Protection

We are registered with the Information Commissioner under registration number Z6864991. Our full Privacy Statement can be found here.

Equality & Diversity Policy

Blackfords LLP is committed to promoting equality and diversity in all dealings with clients, third parties and employees. Please contact us if you would like a copy of our equality and diversity policy.

Professional Indemnity Insurance

Blackfords LLP has Professional Indemnity Insurance within England & Wales as required by the Solicitors Regulation Authority of England and Wales. Our current insurers are:

International Insurance Company of Hanover Ltd

c/o Browne Jacobson
1 Manor Court
Dix’s Field

Telephone: 01392 458800
Facsimile: 01392 458801


This website contains general information and, although Blackfords LLP endeavours to ensure that the content is accurate and up-to-date, no representation or warranty, express or implied, is made as to its accuracy or completeness and therefore the information on this website should not be relied upon.

Users should always seek appropriate legal advice from a suitably qualified lawyer before taking, or refraining from taking, any action. The contents of this website should not be construed as legal or other professional advice and Blackfords LLP disclaims liability for any loss, howsoever caused, arising directly or indirectly from reliance on the information on this website.

Governing Law

This legal notice and all issues regarding this website shall be governed by English law. Unless we elect otherwise, any dispute relating to this notice or this website shall be subject to the exclusive jurisdiction of the English courts.

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